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Billing & Refund Policy

Last Updated: October 7, 2026
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Overview

This Billing & Refund Policy applies to everything you can buy from YourLifeMatch, operated by Yaboypwash LLC: the AI Relocation Report, Premium subscriptions, one-hour video consultations, and monthly Partner Spots. It forms part of our Terms of Service. By completing a purchase you agree to it.

What We Sell

  • AI Relocation Report: a one-time purchase that permanently unlocks the full personalized report on your account. It is delivered immediately and is not a subscription.
  • Premium subscriptions: recurring monthly or annual access to expanded features on the Platform, including email alerts when tracked data changes for cities on your Watchlist and family and household rent data where available.
  • Video consultations: a one-time, one-hour video call, priced per session.
  • Partner Spots: a recurring monthly placement for city partners, billed on the date of purchase each month.
  • Current prices and what is included are shown at checkout. The price you see at checkout is the price you pay.

Billing

  • Subscriptions and Partner Spots renew automatically on the same date each billing period until cancelled.
  • You are charged at the start of each billing period using the payment method you provided.
  • Taxes, VAT, GST, and processing fees are added where required.
  • Charges are made in the currency shown at checkout; your bank may apply currency conversion fees.
  • If a payment fails, we may retry it and may suspend access until the balance is paid.

Payment Processing

Payments are processed by Stripe, a PCI-compliant payment provider. YourLifeMatch does not store your full card number, CVV, or other sensitive payment credentials. We keep subscription status, billing identifiers, payment history, and transaction metadata. Receipts are sent from our payments address and by Stripe.

No-Refund Policy

All sales are final. Because our products are digital services delivered immediately or on a scheduled basis, we do not offer refunds, credits, or chargebacks for change of mind, lack of use, or dissatisfaction with results. This applies to the AI Relocation Report, subscriptions, consultations, and Partner Spots, including renewal charges and partial billing periods.

By purchasing, you ask us to begin providing the service immediately and acknowledge that, to the extent permitted by law, you lose any right to withdraw from the purchase once the service has begun.

Limited exceptions. We will correct or refund a charge where:

  • you were charged more than once for the same purchase;
  • you were charged an incorrect amount;
  • we cancelled a consultation or failed to deliver it and could not reschedule it to a time that works for you; or
  • a refund is required by applicable law. Nothing in this policy limits consumer rights that cannot be waived under the law of your country.

To request a correction, email payments@yourlifematch.com within 14 days of the charge with the email used for purchase and a description of the issue. We review requests within a few business days.

Video Consultations

  • Each consultation is one hour. You choose your time and pay when you book at yourlifematch.com/consult. Your confirmation and video link are emailed to the address you booked with.
  • You may reschedule once at no charge with at least 24 hours’ notice. Later changes or missed sessions are forfeited and not refunded.
  • Consultations provide general information only. They are not legal, tax, immigration, financial, or medical advice. See our Disclaimer.
  • Calls may not be recorded without the consent of everyone on the call.

Partner Spots

  • A Partner Spot is a monthly featured placement and renews each month on your purchase date until you cancel.
  • Cancel before your next billing date to avoid the next charge. You keep the placement until the end of the period you already paid for. There are no partial-month refunds.
  • A placement does not guarantee leads, clicks, or sales.
  • We may decline or remove a placement that is inaccurate, misleading, or violates our Terms. A removal for a violation is not eligible for a refund.

Cancelling a Subscription

You may cancel a Premium subscription at any time with the “Manage or cancel subscription” link on your Watchlist page. You may also cancel a Premium subscription or Partner Spot by emailing payments@yourlifematch.com. Cancellation stops future charges. You keep access through the end of the period you have paid for. We do not prorate or refund partial periods unless required by law.

Disputes and Chargebacks

If you see a charge you do not recognize, please contact us first. We will resolve genuine errors quickly. We may contest a dispute that conflicts with this policy by providing proof of purchase, delivery, and your acceptance of these terms, and we may suspend access while a dispute is open.

Price Changes

We may change prices from time to time. We will give advance notice of any change affecting your renewal, and the new price applies from your next billing period. You may cancel before then.

Contact

Billing questions: payments@yourlifematch.com.