Data Request & Deletion Policy
Your Control Over Your Data
You may submit the following requests regarding your personal data:
- Data export: a portable copy of your data.
- Account deletion: permanent deletion of your account.
- Profile deletion: delete your Freedom Profile while keeping your account.
- Correction: fix inaccurate or outdated information.
- Communication preferences: update or opt out of non-essential communications.
How to Submit a Request
Use the self-service controls in your account settings where available, or email privacy@freedomos.app from your account email address stating the type of request you would like to make.
Verification
We verify your identity before fulfilling a request. We may ask you to confirm ownership of your account.
Processing Timeframes
We acknowledge requests within 7 days and complete them within 30 days, or sooner where required by law (such as under the GDPR or CCPA). Complex requests may take longer; if so, we will notify you.
What Deletion Means
Deletion means we remove or anonymize your personal data, except information we are legally required to retain (such as billing or transaction records) or that we need to prevent fraud or abuse. Some data may persist temporarily in secure backups until purged on the normal backup cycle.
No Retaliation
We will not deny you service, change your prices, or degrade the quality of your experience for exercising your data rights, except where a request necessarily limits a feature that depends on the data you asked us to delete or restrict.
Contact
Submit data requests or questions to privacy@freedomos.app.